Legal & Privacy

Last updated: June 2026

Privacy Policy

Candymonium is operated by Anthony Malone trading as Candymonium, 2 Eastbank St, Southport PR8 1DW. This policy explains what personal information we collect, why we collect it, and what we do with it.

What we collect

When you place an order or sign up for our mailing list, we may collect:

• Your name
• Email address
• Phone number
• Delivery address (for local delivery orders)
• Order details

We do not store your card details. Payments are processed securely by Stripe. You can read Stripe's privacy policy at stripe.com/gb/privacy.

Why we collect it

• To process and fulfil your order
• To contact you about your order if needed
• To send you offers and updates if you have signed up for our mailing list

Who we share it with

We use the following third-party services to operate the site:

• Stripe - payment processing
• Resend - order confirmation emails

We do not sell your data to anyone and we do not share it with any other third parties.

How long we keep it

We keep order records for up to 2 years for our own accounting purposes. If you signed up to our mailing list, we keep your email until you unsubscribe.

Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, contact us at the details below.

Cookies

This website does not use tracking cookies or analytics software. The only cookies used are strictly necessary ones set by Stripe during the payment process. You do not need to consent to any cookies to use this site.

Contact for data queries

If you are not satisfied with how we handle your data you have the right to complain to the Information Commissioner's Office (ICO).

Terms & Conditions

By placing an order on this website you agree to the following terms.

Who we are

Candymonium is operated by Anthony Malone, trading as Candymonium, from 2 Eastbank St, Southport PR8 1DW.

Placing an order

Orders are placed online via this website. Once you complete payment through Stripe, you will receive a confirmation email. This confirmation is acknowledgement of your order, not a guarantee of immediate fulfilment. We reserve the right to contact you if we are unable to fulfil part or all of your order.

Minimum order

A minimum order value of £10.00 applies to local delivery orders. There is no minimum spend for click and collect.

Delivery

We deliver to PR8 and PR9 postcodes only. A delivery charge of £1.00 applies to all delivery orders. Delivery times are agreed directly with you after your order is placed. We will contact you using the phone number or email provided at checkout.

Click & Collect

Click and collect orders are available for same-day collection from 2 Eastbank St, Southport PR8 1DW during our opening hours. We will contact you to confirm your order is ready before you travel to the shop.

Opening hours

• Monday to Friday: 9am - 5pm
• Saturday and Sunday: 10am - 6pm

Orders placed outside of these hours will be processed the next working day.

Allergens

Allergen information is displayed for each product before you complete payment. It is your responsibility to check this information before ordering. If you have a severe allergy, please contact us directly before placing an order.

Pricing

All prices are in pounds sterling and inclusive of VAT where applicable. We reserve the right to change pricing without notice, though any change will not affect orders already placed and paid for.

Refunds & Complaints

Perishable goods

Pick and mix sweets are perishable food items. Under the Consumer Contracts Regulations 2013, the right to cancel does not apply to perishable goods. We are therefore unable to accept returns or offer refunds simply because you have changed your mind.

Incorrect or damaged orders

If your order arrives incorrect, damaged, or not as described, please contact us within 24 hours of collection or delivery. We will do our best to put it right, either by replacing the affected items or issuing a partial refund at our discretion.

Payment issues

Payments are processed by Stripe. If you believe you have been charged incorrectly, contact us and we will investigate and resolve it as quickly as possible.

How to contact us

We aim to respond to all complaints within 2 working days.